Optimistic Runners is a Berlin-based running apparel brand that blends functional design with an art-driven approach. We're a young, international team, and we are looking for a friendly, organized, and detail-oriented Customer Support team member to join us.
In this role, you will be one of the main points of contact between Optimistic Runners and our customers. You will help ensure that every customer receives a thoughtful, clear, and timely response — from questions about products and sizing to orders, returns, and deliveries.
The ideal candidate is a strong communicator who enjoys helping people, stays calm when solving problems, and takes ownership of tasks from beginning to end.
Location: Torstrasse 62, Berlin
Job type: Part Time / Working Student
Contracted hours: 15–20 hours per week
Working hours: 3–4 hours per day, Monday to Friday
Responsibilities
- Respond to customer enquiries via email and social media in a friendly, clear, and timely manner
- Support customers with questions regarding products, sizing, availability, orders, shipping, returns, exchanges, and refunds
- Track and follow up on delayed, missing, or incorrect orders
- Coordinate with our warehouse, retail, and operations teams to resolve customer issues efficiently
- Process returns, exchanges, and refunds accurately
- Keep customer cases organized and ensure open issues are followed up on
- Identify recurring customer questions or issues and share insights with the team
- Help maintain and improve our customer support processes
- Support day-to-day e-commerce and customer-related tasks
- Represent the Optimistic Runners brand in every customer interaction
Requirements
- Fluent English, both written and spoken
- German is a plus
- Excellent written communication skills and a natural, friendly tone of voice
- Strong organizational skills and exceptional attention to detail
- Comfortable working independently and taking ownership of tasks
- Reliable, proactive, and solution-oriented approach
- Ability to prioritize and manage multiple enquiries simultaneously
- Confident using digital tools and learning new systems quickly
- Comfortable working with e-commerce, CRM, or customer support platforms
- Previous experience in customer support, retail, e-commerce, or a similar role is a plus
- Experience in fashion, sportswear, or lifestyle retail is a plus
- Passion for sports and running or motivation to start running is a plus
Benefits
- Flexible working hours
- Part-time / Working Student position within a young and growing Berlin-based brand
- Opportunity to develop within a creative and international team
- Access to employee discounts on Optimistic Runners products
- A supportive and inclusive work environment
- Potential for growth and advancement within the company
Send your CV and cover letter to careers@optimisticrunners.com with the subject “Application: Customer Support” and join our team!
